Refund and Dispute Policy

Refund and Dispute Policy
At dio_analytica, we are committed to your satisfaction. If you're not fully happy with the AI sales rep subscription service, please reach out within 14 days of your purchase or onboarding.

• Refund Eligibility: Refunds are available for subscription fees if:

  • The AI sales rep was not delivered as promised.

  • There were significant technical issues we were unable to resolve.

  • You cancel within the initial 14-day period.

• How to Request a Refund:
  Email us at christian@trydioanalytica.com with your company name, and reason for the request. We aim to respond within 2 business days.

• Disputes:
  If you believe a charge is incorrect, please contact us before initiating a chargeback. We’re committed to resolving any issues quickly and fairly.

Cancellation Policy

Cancellation Policy
Our services operate on a month-to-month subscription model (unless otherwise agreed). You may cancel anytime.

• Cancel Anytime:
  You can cancel your subscription by emailing us at christian@trydioanalytica.com.

• Billing Cycle:
  Cancellations must be made at least 3 days before your next billing date to avoid being charged for the following month.

• No Partial Refunds:
  We do not offer prorated refunds for unused time during a billing cycle.

• Free Demo Policy:
  Free AI sales rep demos do not require cancellation unless you proceed to a paid plan.

Legal and Export Restrictions

Legal and Export Restrictions
dio_analytica’s AI sales rep is a cloud-based SaaS product, and it is intended for lawful use by e-commerce businesses globally, with exceptions where export restrictions apply.

• You may not use our services in violation of U.S. or international export laws, including but not limited to sanctioned countries or entities.

• dio_analytica reserves the right to refuse service or terminate accounts found in violation of applicable laws or misusing the AI sales rep.